The Better Employment Project aims to look at in-work poverty amongst those on the very lowest of salaries, especially in the social care sector. We also work with workers in retail and customer service. The focus is to improve their financial wellbeing, develop skills and achieve their goals

 The project seeks to demonstrate the value of investment in employment support and soft skills development, in helping individuals to overcome the barriers to progression and in-work poverty experienced by workers from BAMER communities in the health and social care, retail and customer service sectors.

We provide the following activities to achieve our objectives –

1. One to One advice, information and guidance to care workers, retail and customer service workers.

Our person-centered, flexible one to one service will focus on career guidance, skills development and confidence building. Through one to one, we identify needs of our target groups and jointly develop individual action plans.

2. Group work to develop soft skills  

The modules include confidence building, communication skills, team work and being part of a team and employability skills that include CV writing and mock peer interviews. They also provide opportunities for peer support.

3. NVQ Qualification support to participants taking into consideration their working hours, providing access to free courses.

4. Mentoring/ in-work support to ensure they retain their employment, get better at handling conflicts, customer service & team work.


To deliver the above offerings, we have identified two models – 

1. Career guidance for individuals (Community based engagement)

These are individuals referred to us through our partner organisations or through our outreach programmes. They are offered employability support and career guidance such as CV writing, job search, applying for qualifications and skill development workshops.

 2. Employee Engagement –

The second stream seeks to engage care workers, frontline employees & support staff of organisations from social care, retail and hospitality sectors. This involves the development of soft skills and confidence and team building which promotes trust and encouragement. With improved levels of motivation and confidence, workers are more engaged and productive.

If this sounds like a project that would suit you or someone you know of, please contact Ekta Joshi at or on 0207 388 8198